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If my new system should stop working, whom should I contact? |
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All properly licensed local heating/cooling contractors are certified to diagnose and repair any brand of equipment. |
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What happens if my new system does not work after installation? |
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Simply have a licensed professional diagnose the problem. All parts are covered by warranty and are available for replacement free of charge with the exchange. Many initial problems are the result of an improper adjustment or wiring and should be initially addressed by the installer.
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Does the warranty include labor? |
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The manufacturer's warranties do not include labor (with the exception of Coleman mobile home equipment). We recommend that you negotiate a first year labor warranty with the installer at the time of your estimate. Otherwise, in return for the substantial upfront savings realized from buying direct you do assume this small labor risk. The odds are greatly in your favor that you will not encounter any first year labor costs and even if you do, on balance, the decision to buy direct is still a wise one. |
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What if I need a warranty repair? |
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All of our equipment comes with the original factory warranty. Warranty parts can be obtained by a local contractor through a nationwide parts distribution network or directly from AC Direct. If you wish to have us replace a defective part for you simply have a contractor diagnose the problem and include a copy of their service invoice with your return part. The invoice should clearly state the nature of the problem and identify the failed part. We will promptly provide a replacement for you. |
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What is fastest possible way for me to get a defective part replaced from AC Direct? |
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If time is of the essence, then you may purchase the replacement part and we will ship it right out without having to wait to receive the defective part. When you return the defective part well credit you in full, less shipping and handling.
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I read that the warranty from Goodman is not valid for internet purchases. Is that true? |
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As with all of our equipment all of our Goodman systems are fully warranted if they are properly installed. This requires a startup and inspection by a licensed contractor. Goodman does not monitor how the system is purchased. They just want to be sure it is properly installed. Our Goodman supplier has committed to nationwide fulfillment for the full term of the warranty. |
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