AC Direct - FAQ's - Air Conditioning with Heat Pumps

note: The questions below are categorized by supplemental heating element and air conditioner, the two major
components of these systems.

Tips for Sizing:
Heat Pump with Supplemental Heating Element : How do I size a heat pump and the supplemental heating element for my home? Air Conditioner: Can you help me size an air conditioning system for my home? I've seen system sizing software on other sites for free. Why do you charge for yours?
Product Selection:
Heat Pump with Supplemental Heating Element: What is a Heat Pump and how is it different? My service tech told me that higher efficiency products break down more frequently. Is this true? How does the supplemental heat feature of a heat pump work? Should I install a gas furnace or a heat pump? Which is more efficient: A heat pump or a furnace? Where can I get more detail and specs for the equipment I am interested in? Air Conditioner: I need to purchase an air conditioning system. What will I need to know? You sometimes recommend an estimate by a local contractor prior to purchase. Why?
Installation & Application:
Can I install my new system myself? Do you provide installers for my purchase? Do your refrigerant line sets come precharged? Can I get the installation instructions in advance of my order delivery? Does my installer need to be certified by the manufacturer of the equipment I select? How do I size a ductless mini split? What if I need help with the installation or just have questions? I see the terms "upflow", downflow", and "horizontal" used when describing furnaces and air handlers. What does this mean? Can you help me with my duct system design and layout?
Warranty:
If my new system should stop working, whom should I contact? What happens if my new system does not work after installation? Does the warranty include labor? What if I need a warranty repair? What is fastest possible way for me to get a defective part replaced from AC Direct? I read that the warranty from Goodman is not valid for internet purchases. Is that true?
Shipping:
Do you notify me when my order ships? What are my responsibilities when I receive my order? Can I get the installation instructions in advance of my order delivery? Do I need to be home to receive my order? Will the carrier call me before delivering my order? How will my order arrive at my home? Will the freight carrier unload my order for me? When do you suggest that I include a liftgate with my order?
Ordering & Purchasing:
What is your Comfort Choice program? Is buying a furnace or air conditioner online risky? Can buying direct from AC Direct really save me money on my next heating/ cooling system? Why are your prices so much lower? How can I be sure I am ordering the right system? Will I receive a confirmation of my order? How do you send the order confirmation to me? How soon will I receive it? Do you accept equipment returns? Can I pick up my order at your warehouse? Do I have to pay sales tax on my order? My contractor told that these prices are possible only by selling closeouts, discontinued and outdated equipment. Is that true? My contractor told me that our state does not allow me to purchase air conditioning and heating equipment without a license. Is this true?
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