AC Direct - FAQ's - Package Units

Product Selection:
How do I determine if I need a split system or package unit? Where and how are package units most commonly used? How is a "split system" different from a "package" unit? Where can I get more detail and specs for the equipment I am interested in?
Installation & Application:
Can I install my air conditioner myself? My service tech told me that higher efficiency products break down more frequently. Is this true? Do your cooling systems come pre-charged?
Warranty:
If my new system should stop working, whom should I contact? What happens if my new system does not work after installation? Does the warranty include labor? What if I need a warranty repair? What is fastest possible way for me to get a defective part replaced from AC Direct? I read that the warranty from Goodman is not valid for internet purchases. Is that true?
Shipping:
Do you notify me when my order ships? What are my responsibilities when I receive my order? Can I get the installation instructions in advance of my order delivery? Do I need to be home to receive my order? Will the carrier call me before delivering my order? How will my order arrive at my home? Will the freight carrier unload my order for me? When do you suggest that I include a liftgate with my order?
Ordering & Purchasing:
What is your Comfort Choice program? Is buying a furnace or air conditioner online risky? Can buying direct from AC Direct really save me money on my next heating/ cooling system? Why are your prices so much lower? How can I be sure I am ordering the right system? Will I receive a confirmation of my order? How do you send the order confirmation to me? How soon will I receive it? What forms of payment do you accept? Do you accept equipment returns? Can I pick up my order at your warehouse? Do I have to pay sales tax on my order? My contractor told that these prices are possible only by selling closeouts, discontinued and outdated equipment. Is that true? My contractor told me that our state does not allow me to purchase air conditioning and heating equipment without a license. Is this true?
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