Warranty Claim Process

AC 4 Life backs all of the stated Manufacturer Warranty for parts, in the event you are not able to obtain one within your area. Please follow the procedures and steps outlined below in order for us to process your request.

1. Pre-Authorization
  • Contact AC 4 Life, either by calling our Toll Free Number at 1-866-862-8922 or send an email to acdirect.com. Please be ready to provide us with the name of the purchaser and the purchase invoice number.
2. Diagnosis
  • In order to fulfill warranty claims, all warranty parts must be shipped to AC 4 Life and accompanied by a service ticket on company letterhead, stating the diagnosis for the defective part.
3. Shipping
  • Inbound Shipping to AC 4 Life of the defective part will be the responsibility of the customer. Outbound Shipping of the replacement part is covered by AC 4 Life only if it is ordered within 60 days of the original purchase.
4. Warranty Exchange
  • If the faulty part is sent to AC 4 Life with the appropriate documentation we are able to exchange the replacement part at no charge. Warranty parts can only be exchanged for like-kind parts. No cash credits are issued.
5. Warranty Part Purchase
  • If you need the part prior to the return of the faulty one, you may do so by following the steps outlined below.
    1. You will place your order with an AC 4 Life Sales Technician. Credit card payments only and all part orders are non-returnable.
    2. AC 4 Life will email or fax a Warranty Invoice for you to sign and fax back to us.
    3. Once we have received your signed Warranty Invoice, we will order the part from our local vendor and ship as soon as the part is received.
    4. You will have approximately 15 days from the date of the shipment of the replacement part to return the faulty part for credit. In order for AC 4 Life to process the credit, the faulty part must be accompanied by the appropriate documentation and accepted by our supplier as meeting the manufacturer criteria.
6. Part Purchases / Expired Warranty
  • AC 4 Life does not sell parts to the general public. If you purchased your equipment from AC 4 Life and are unable to obtain the part locally, you can purchase parts that we have available from our supplier. Under no circumstances will AC 4 Life be held responsible for the application or installation of these parts and they must be prepaid, including shipping, prior to placing the order with our supplier.
7. Exclusions
  • All Coleman products are covered under the manufacturer warranty and not handled by AC 4 Life. Read More...
8. Accessory Items Warranty
  • Air Quality and Thermostat Purchases are covered by the Limited Manufacturer Warranty identified on the appropriate Product Page.