and now, NASCAR Racing Sponsor
The carrier calls before residential delivery
HVAC systems ship by freight because of their size and weight. For deliveries to a home, the freight carrier calls you before the truck arrives. That call lets you confirm a delivery date and a time window so someone is there to receive the equipment. Most residential freight is curbside, meaning the driver brings the shipment to the end of your driveway rather than inside the home.
Use your tracking to plan ahead
Once your order leaves the AC Direct Customer Care center, we email you the tracking information. You do not have to wait for the carrier to reach out first. With the tracking number you can contact the local delivery terminal directly and schedule the delivery time that works best for you. Calling the terminal yourself often gives you more control over the appointment window.
What to do when the shipment arrives
Inspect every item before you sign for it. Look for crushed corners, dents, or torn packaging, and note any damage on the delivery receipt before the driver leaves. Documenting damage at delivery protects your ability to file a freight claim. If you spot a problem, call us so we can help resolve it.
Quick reference
| Step | What happens |
|---|---|
| Order ships | You receive tracking by email |
| Carrier contact | Terminal calls residential addresses to schedule |
| Optional | You can call the terminal first to set the window |
| At delivery | Inspect and note any damage before signing |
Shop HVAC Systems
Gas furnaces, heat pumps, and complete systems shipped direct.
Common questions
Does the carrier call for commercial deliveries too?
Can I schedule the delivery myself?
What if no one is home for the call?
Should I inspect the order at delivery?
25 years sizing and shipping HVAC systems to homeowners and contractors.