Do I Need to Be Home to Receive My Order?

Why You Must Be Present

Heating and cooling equipment is heavy and ships as freight on a truck rather than by standard parcel carrier. Because of this, the driver needs a signature at the point of delivery. Your signature on the freight bill serves as proof that the trucking company delivered your order. Once you sign, you are confirming that the shipment arrived in the condition shown. That is why being home, or arranging for someone you trust to be there, matters.

Inspect Before You Sign

Before you sign anything, walk around the shipment and look it over. Check the crate, box, and packaging for dents, crushing, holes, or other signs of rough handling. If you can, look at the equipment itself. Damage during transit does happen, and the moment to catch it is while the driver is still there, not after the truck has left.

What to Note

If you see any damage, write a clear description of it on the freight bill before you sign. Note dents, punctures, broken pallets, or anything that looks wrong. A signed receipt with no notes tells the carrier the order arrived in good shape, which can make a later claim harder.

If You Find Damage

Do not refuse a partly damaged shipment without thinking it through. In most cases you should accept the delivery, note the damage on the receipt, take clear photos, and keep all the packaging. Then contact AC Direct so we can help you sort out next steps. Documenting the problem at delivery gives you the strongest position.

Quick Reference