What Should I Know About My HVAC System Warranty?

What the manufacturer parts warranty covers

When you buy a heating or cooling system, the manufacturer backs the major components with a parts warranty. This typically covers the compressor, coils, heat exchanger, and other factory parts that fail due to a defect in material or workmanship. Coverage length varies by brand and model, and many systems offer up to 10 years on parts when the unit is registered within the required window after installation.

Is the warranty valid on online purchases?

Yes. Buying direct does not void your manufacturer parts warranty. Some shoppers worry that brands like Goodman will not honor coverage on internet purchases, but the parts warranty stays valid as long as the system is properly installed and registered on time. Always confirm the registration deadline for your specific brand and complete it promptly.

Does the warranty include labor?

No. A standard manufacturer warranty covers the cost of the replacement part itself, not the labor to diagnose, remove, or reinstall it. AC Direct sells equipment online and does not perform installation or service, so any labor is arranged through a licensed local technician. Some brands offer optional extended labor plans you can purchase separately.

How parts and repairs are handled

If a covered part fails, identify the part and confirm it is under warranty. Manufacturer warranty parts are obtained through your local licensed contractor or an authorized distributor, not from AC Direct. AC Direct support can point you to the manufacturer warranty process so you know the right steps to take.