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The short answer
Yes. Once your order ships, AC Direct will email or call you to confirm it is on the way. That notification includes full tracking information so you always know where your equipment is and when it will arrive.
What the shipping notice includes
The notice gives you everything you need to track the shipment and coordinate delivery. Because complete HVAC systems usually move by freight, having the carrier contact details on hand makes scheduling the drop off much easier.
| Detail provided | Why it matters |
|---|---|
| Carrier name | Tells you which freight company is handling your order |
| Carrier phone number | Lets you call directly to confirm or schedule delivery |
| Tracking number | Follows the shipment from the warehouse to your door |
Why this matters for freight delivery
A furnace, condenser, or complete system ships as freight, and most freight deliveries need someone present to receive the equipment and inspect it. The early notification and carrier contact details give you time to plan ahead, be available, and check the equipment for any shipping damage at the moment it arrives.
How AC Direct supports your order
AC Direct sells and ships complete HVAC equipment direct to your door. Every order includes free technical support, so if you have a question about your shipment or your tracking details, the support team can help. Your local licensed contractor handles installation once the equipment is delivered.
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Common questions
How will AC Direct contact me when my order ships?
Can I schedule my freight delivery?
Should I inspect my equipment when it arrives?
25 years sizing and shipping HVAC systems to homeowners and contractors.