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For diagnosis and repair: a local licensed contractor
You do not need the original installer or a brand-specific technician. All properly licensed local heating and cooling contractors are trained to diagnose and repair any brand of equipment. Call a reputable local contractor to find out what is wrong and to handle the repair.
For warranty parts: the manufacturer warranty
The parts in your system are covered by the manufacturer warranty. A covered part that fails during the coverage period is handled through that manufacturer warranty, so keep your proof of purchase, model number, and serial number on hand to confirm coverage.
The manufacturer warranty covers the part itself, not the labor to install it, so the contractor's service call and labor are billed separately. If you are not sure where to start, AC Direct support at 866-862-8922 can point you to the right warranty process.
A quick checklist if your system stops
| Step | What to do |
|---|---|
| 1. Check the basics | Thermostat setting, breaker, and furnace switch before you call |
| 2. Call a local contractor | Any licensed HVAC contractor can diagnose and repair it |
| 3. Need a warranty part? | File through the manufacturer warranty with your model and serial number |
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Related warranty questions
Do I need the original installer to repair my system?
Does the warranty cover labor?
How do I get a warranty part?
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