Do You Accept Equipment Returns?

Returns and Cancellations at a Glance

AC Direct sells heating and cooling equipment online and ships it directly to you. We do accept equipment returns and order cancellations, but every request is handled under the terms set out in our published returns and cancellations policy. Reading that policy first helps you understand the conditions, any timing limits, and the condition the equipment needs to be in before you start a return.

What the Policy Covers

The full policy explains when a return or cancellation can be accepted, how to request one, and any steps required to keep your order eligible. Because HVAC systems are large and often custom to a home, returns are governed by specific rules rather than a blanket open return window. The policy is the authoritative source, so check it before placing an order if you think a return might be a possibility.

Before You Order

Confirm the equipment, size, and configuration are correct for your space before you buy. Getting the selection right up front is the surest way to avoid a return. If you are unsure about sizing or compatibility, AC Direct offers free technical support to help you choose the right system the first time.

Where to Read the Full Policy

The complete returns and cancellations policy is part of our terms and conditions. It opens in a new window so you can keep your order details handy while you review it. If anything in the policy is unclear, reach out to our team before you order so you have a clear picture of how returns apply to your purchase.