What If I Need Help With Installation or Have Questions?

Support Is Included With Every System

You do not have to figure out your new system alone. Every purchase from AC Direct includes free lifetime technical support, so you can call with questions about selection, air conditioning and furnace sizing, and the installation steps for your equipment. This page exists to give anyone shopping for a new HVAC system a better understanding of the common questions that come up when choosing the right equipment for a home or office. AC Direct sells and ships the equipment. The actual installation and any future service should be handled by a local licensed contractor.

How to Reach a Live Person

Our technical staff is standing by six days a week. Calls are answered quickly by live, friendly people who route you to technical or sales support based on your question. You reach real people, not a voice mailbox. Give us a call and see the difference that good people and training make.

What Our Team Can Help With

Whether you are still comparing systems or already have equipment on the way, our team can answer the questions that matter most before your installer gets to work.

For the physical installation, electrical and refrigerant work, and any repairs, you will want a local licensed contractor. Warranty parts are covered by the manufacturer warranty and obtained through a licensed contractor or authorized distributor.

Plan Before You Start

The best results come from getting the basics right early, especially proper sizing and selection. A system matched correctly to your space runs more efficiently and keeps rooms comfortable. If you are unsure about any part of the process, reach out before your contractor begins so your project goes smoothly from the first step.