How Does AC Direct Ship My HVAC Order?

How Your Equipment Travels

HVAC systems are bulky and heavy, so most AC Direct orders move by freight carrier rather than by parcel service. Your condenser, air handler, furnace, or coil arrives strapped to a pallet on a delivery truck. Once the order leaves the warehouse, AC Direct sends you tracking so you can follow the shipment and know roughly when it will reach your area.

Scheduling and Receiving Delivery

Freight delivery is different from a package left on your porch. The carrier typically calls ahead to set up a delivery window, and in most cases someone needs to be present to receive the order and sign for it. Standard freight is curbside, which means the driver brings the shipment to the back of the truck but is not responsible for moving it into your home or garage. Plan to have help and a clear path ready for the delivery day.

Inspect Before You Sign

The most important step happens at the curb. Before you sign the delivery receipt, look over every item on the pallet for dents, crushed corners, or shifted packaging. Note any damage on the paperwork before the driver leaves, since signing a clean receipt can make a later claim harder. A few minutes of inspection protects you if something was harmed in transit.

When a Liftgate Helps

A standard freight truck has no easy way to lower a heavy pallet to the ground. If you do not have a forklift or loading dock, adding a liftgate to your order lets the driver lower the shipment safely to street level.

Common Shipping Questions

AC Direct sells HVAC equipment online and works with freight carriers for delivery. For more detail on notifications, your responsibilities, getting install instructions early, and unloading, see the related shipping articles below.