Frequently Asked Questions

Tips for Sizing:

• How do I size a ductless system?
• You sometimes recommend an estimate by a local contractor prior to purchase. Why?

Product Related:

• Where can I get more detail and specs for the equipment I am interested in?
• How does Mr. Slim work?
• How does Mr. Slim ductless system differ from a window unit?
• Why is Mr. Slim so popular worldwide?
• What is the history of split-ductless?
• Why should I consider buying Mr. Slim?
• How reliable is Mr. Slim?
• Can Mr. Slim air-condition my whole house?
• How efficient is Mr. Slim?
• What is a "hot spot" and "cold spot"?
• Does Mr. Slim filter and clean the air?
• Does Mr. Slim help take care of humidity in my home?
• How do the multi-zone systems work?
• How big is the indoor unit?
• How big is the outdoor unit?
• Does Mr. Slim provide heating and cooling?
• How does the remote controller work?

Installation & Application:

• Why do you need a three-inch hole in the wall?
• What square footages will Mr. Slim cover?
• How is the Mr. Slim M-series system mounted?
• Can I mount the M-series wall mounted indoor unit vertically?
• I have high ceilings. Will this effect Mr. Slim's performance?
• What are the basic electrical requirements for Mr. Slim?
• Do you have a way to hide the refrigerant connection lines?

Warranty:

• If my new system should stop working, whom should I contact?
• What happens if my new system does not work after installation?
• Does the warranty include labor?
• What if I need a warranty repair?
• What is fastest possible way for me to get a defective part replaced from AC Direct?

Shipping:

• Do you notify me when my order ships?
• What are my responsibilities when I receive my order?
• Can I get the installation instructions in advance of my order delivery?
• Do I need to be home to receive my order?
• Will the carrier call me before delivering my order?
• How will my order arrive at my home?
• Will the freight carrier unload my order for me?
• When do you suggest that I include a liftgate with my order?

Ordering & Purchasing:

• What is your Comfort Choice program?
• Is buying a furnace or air conditioner online risky?
• Can buying direct from AC Direct really save me money on my next heating/ cooling system?
• Why are your prices so much lower?
• How can I be sure I am ordering the right system?
• What options do you offer for placing my order?
• Will I receive a confirmation of my order?
• How do you send the order confirmation to me? How soon will I receive it?
• What forms of payment do you accept?
• Do you accept equipment returns?
• Can I pick up my order at your warehouse?
• Do I have to pay sales tax on my order?
• My contractor told that these prices are possible only by selling closeouts, discontinued and outdated equipment. Is that true?
• My contractor told me that our state does not allow me to purchase air conditioning and heating equipment without a license. Is this true?