Frequently Asked Questions

Product Related:

• What is the SpacePak small duct high velocity central air conditioning system?
• Can I install it myself?
• How much does a SpacePak system cost?
• Does SpacePak work with Heat Pumps?
• What is SpacePak's warranty?
• Who's outdoor unit, (compressor/condenser) should I use with my SpacePak fan coil unit?
• Will SpacePak work with a Geothermal system?
• Can I heat with SpacePak? How much does a SpacePak system cost?
• What Size SpacePak system will I need?

• What is the SpacePak small duct high velocity central air conditioning system?
  SpacePak Heating and Air Conditioning systems are low volume, high velocity central comfort systems that are ideal for buildings, or homes that are hard to cool or heat. Structures with unique construction, limited mechanical space or homes heated by hot water, steam, or radiant heat are all ideal applications.
  
  SpacePak's small, flexible duct runs make even the toughest jobs possible. SpacePak is also very efficient when compared to conventional air conditioning systems. SpacePak reduces the amount of humidity by an additional 30% over conventional systems making it very cost effective and comfortable.
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• Can I install it myself?
  SpacePak strongly recommends that our systems are installed by heating and air conditioning professionals familiar with SpacePak installation and local code requirements.
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• How much does a SpacePak system cost?
  It's very difficult to accurately “guesstimate” what an installed system will cost. SpacePak installed costs vary widely because a good deal of the total cost is created by the labor required to install the system. Labor costs are impossible to calculate without actually seeing the home. Pricing for new construction homes will vary from older homes that need to be retrofitted. The best way to determine total installation cost is to have a licensed Installer visit your home and provide a quote for the labor portion. Complete equipment and materials packages are displayed on our Spacepak high velocity cost page.
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• Does SpacePak work with Heat Pumps?
  Yes… all SpacePak DX fan coils are manufactured so that they can operate hand-in-hand with a Heat Pump outdoor unit.
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• What is SpacePak's warranty?
  The standard warranty is 12 months from the date of installation. Labor is not included.
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• Who's outdoor unit, (compressor/condenser) should I use with my SpacePak fan coil unit?
  SpacePak is ARI listed with all the major manufacturers of outdoor units. We offer Goodman with our Spacepak system and equipment packages. If you prefer another brand we also have Rheem available as well.
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• Will SpacePak work with a Geothermal system?
  Yes… SpacePak also offers chilled water coils for Geothermal projects.
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• Can I heat with SpacePak?
  Yes… SpacePak Air Handlers are all heat pump compatible. We also have both hot water heating coils and electric heating coils for use with the Spacepak system. In fact, using your SpacePak system with a hot water coil works well as a supplemental heating system when the house is primarily heated with a radiant system. A licensed Installer can help you determine the best heating option for your area.
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• How much does a SpacePak system cost?
  It's very difficult to accurately “guesstimate” what an installed system will cost. SpacePak installed costs vary widely because a good deal of the total cost is created by the labor required to install the system. Labor costs are impossible to calculate without actually seeing the home. Pricing for new construction homes will vary from older homes that need to be retrofitted. The best way to determine total installation cost is to have a licensed Installer visit your home and provide a quote for the labor portion. Complete equipment and materials packages are displayed on our Spacepak high velocity cost page.
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• What Size SpacePak system will I need?
  System sizing depends on the location of your home, construction quality, insulation values, windows and amount of southern exposure. You can perform a room by room load calculation using our handy Spacepak sizing calculator to determine the number of tons required for cooling along with the number of Btu's required to heat your home.
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Warranty:

• If my new system should stop working, whom should I contact?
• What happens if my new system does not work after installation?
• Does the warranty include labor?
• What if I need a warranty repair?
• What is fastest possible way for me to get a defective part replaced from AC Direct?

Shipping:

• Do you notify me when my order ships?
• What are my responsibilities when I receive my order?
• Can I get the installation instructions in advance of my order delivery?
• Do I need to be home to receive my order?
• Will the carrier call me before delivering my order?
• How will my order arrive at my home?
• Will the freight carrier unload my order for me?
• When do you suggest that I include a liftgate with my order?

Ordering & Purchasing:

• What is your Comfort Choice program?
• Is buying a furnace or air conditioner online risky?
• Can buying direct from AC Direct really save me money on my next heating/ cooling system?
• Why are your prices so much lower?
• How can I be sure I am ordering the right system?
• What options do you offer for placing my order?
• Will I receive a confirmation of my order?
• How do you send the order confirmation to me? How soon will I receive it?
• What forms of payment do you accept?
• Do you accept equipment returns?
• Can I pick up my order at your warehouse?
• Do I have to pay sales tax on my order?
• My contractor told that these prices are possible only by selling closeouts, discontinued and outdated equipment. Is that true?
• My contractor told me that our state does not allow me to purchase air conditioning and heating equipment without a license. Is this true?